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Head, Education, Faith, Services (EFS)

Ecobank Professional
17 hours ago
Full-time
On-site
Ghana
 JOB PURPOSE
To build and manage the Education, Faith Based & Social Services (EFS) franchise focusing on education, faith-based institutions and service organizations, providing them with innovative financial solutions, partnership support and superior service. The role drives growth in deposits, lending, payments and transaction banking with Education, Faith Based & Social Services (EFS) entities while ensuring compliance with Education, Faith Based & Social Services (EFS) finance regulations and governance standards.
JOB CONTEXT 
Education, religious and service organisations represent a significant and influential client segment with unique governance structures, funding flows and societal impact. The Unit Head must navigate complex stakeholder landscapes, procurement processes and regulatory frameworks while delivering tailored products, digital solutions and advisory services. Success requires aligning with government priorities, donor expectations and community needs, and collaborating across the Bank to mobilize expertise and resources.
KEY RESPONSIBILITIES

Business and Financial performance 

  • Develop and execute the affiliate’s Education, Faith Based & Social Services (EFS) banking strategy focusing on education, faith-based institutions and service organizations.
  • Build and maintain relationships with ministries, educational institutions, religious organizations, non-profits and service entities to win and retain their banking business.
  • Identify banking needs and design tailored products including payment solutions, collection services, payroll, working capital and infrastructure financing.
  • Lead business development efforts to grow liabilities, assets, transaction volumes and fee income from Education, Faith Based & Social Services (EFS) clients.

  • Coordinate with corporate, retail, SME and product teams to deliver comprehensive solutions and cross-sell across segments.

     

Customer Excellence 

  • Ensure compliance with Education, Faith Based & Social Services (EFS) finance regulations, procurement guidelines, donor policies and internal governance procedures.
  • Oversee credit assessment, structuring and approval of loans and project finance for educational and service sector projects.
  • Work with treasury and trade finance teams to offer FX, guarantees and letters of credit to Education, Faith Based & Social Services (EFS) entities.
  • Promote digital platforms, electronic payments and cashless collections for schools, churches, hospitals and service providers.
  • Guide the development of bespoke financial education and capacity-building programs for Education, Faith Based & Social Services (EFS) partners.

 

Leadership and people management 

  • Manage relationships with government agencies, regulators and donor agencies, ensuring transparency and adherence to contractual obligations.
  • Monitor political, regulatory and socio-economic trends affecting the Education, Faith Based & Social Services (EFS) and adjust strategies accordingly.
  • Lead and develop a team of Education, Faith Based & Social Services (EFS) sector relationship managers, ensuring strong customer service, product knowledge and compliance awareness.
  • Develop strategic partnerships with NGOs, multilateral organizations and development finance institutions to support sector initiatives.
  • Participate in Education, Faith Based & Social Services (EFS) tender processes, bids and requests for proposals with timely and competitive submissions.

 

Process, control and operational performance 

  • Oversee account operations, client onboarding, documentation, reporting and service-level agreements for Education, Faith Based & Social Services (EFS) clients.
  • Work with risk and compliance to manage credit, operational and reputational risks associated with Education, Faith Based & Social Services (EFS) sector engagements.
  • Leverage data analytics and insights to identify opportunities, enhance product offerings and improve service delivery.
  • Develop marketing and communication plans to position the bank as a trusted partner for education, faith and service institutions.
  • Drive adoption of sustainability and ESG financing solutions in Education, Faith Based & Social Services (EFS) sector projects.

 

Strategic initiatives 

  • Manage budgets, resources and P&L for the EFS segment, ensuring profitable growth.
  • Represent the bank at sector forums, conferences and community events to strengthen relationships and brand presence.
  • Provide regular reporting on portfolio performance, pipeline and risk metrics to affiliate and regional leadership.
  • Advocate internally for resources and policy support to address sector-specific challenges and opportunities.
  • Foster a culture of accountability, inclusiveness and ethical conduct within the Education, Faith Based & Social Services (EFS) sector banking team.

 
KEY SUCCESS FACTORS

 

  • Growth in deposits, loan commitments, transaction volumes and fee income from education, faith and service institutions.
  • Strong client satisfaction, retention and referral rates within the EFS segment.
  • Effective management of credit and reputational risks, with compliance to Education, Faith Based & Social Services (EFS) regulations and procurement policies.
  • High adoption of digital channels and cashless solutions among Education, Faith Based & Social Services (EFS) clients.
  • Successful partnerships and collaborations with donors and development institutions that expand the bank’s presence in the sector.
  • Well-trained and motivated team with deep sector expertise and customer focus.

 

 
JOB PROFILE

Experience & Qualification

  • Bachelor’s/ master’s degree in business administration, Finance, Marketing or related field of study.
  • Certifications in ACCA, ACIB, ICA etc.is an added advantage
  • Minimum 10 years’ experience in commercial or Education, Faith Based & Social Services (EFS) sector banking, including 5 years in a leadership role.
  • Strong understanding of Education, Faith Based & Social Services (EFS) finance, procurement processes and regulatory frameworks.
  • Demonstrated ability to build relationships with government officials, non-profits and faith-based organizations.
  • Experience structuring Education, Faith Based & Social Services (EFS) sector lending, project finance and cash management solutions.
  • Knowledge of digital banking, electronic payments and treasury products.
  • Track record of leading teams, managing budgets and delivering profitable growth.
  • Excellent communication, negotiation and stakeholder management skills.

Competencies and Behaviors

  • Relationship Management: Builds trust and credibility with diverse Education, Faith Based & Social Services (EFS) sector stakeholders.
  • Strategic Orientation: Understands the socio-economic environment and develops relevant strategies.
  • Governance & Compliance: Ensures adherence to regulations and ethical standards.
  • Negotiation & Influence: Navigates complex stakeholder dynamics and advocacy.
  • Leadership: Motivates and guides teams to deliver on strategic objectives.
  • Analytical Thinking: Assesses risks, opportunities and financial performance using data.
  • Customer Focus: Tailors solutions to unique needs of education, faith and service institutions.

  • Integrity & Education, Faith Based & Social Services (EFS) Service Ethos: Demonstrates strong moral principles and commitment to community development.